FAQ

What is Hotels Digital Menu?

Hotels Digital Menu is a digital menu and ordering platform designed for hotels, restaurants, cafés, and hospitality establishments. It allows guests to scan a QR code using their smartphone to browse menus, place orders, and interact with the establishment digitally, improving service efficiency and guest experience.

Who can use Hotels Digital Menu?

Hotels Digital Menu is designed for a wide range of hospitality businesses including:

• Hotels
• Restaurants
• Cafés
• Resorts
• Bars and lounges
• Guest houses
• Food courts

Any hospitality establishment that wants to modernize its menu and ordering experience can use the platform.

Do customers need to download an app?

No. Guests simply scan a QR code using their smartphone camera, which opens the digital menu instantly in their web browser. There is no app download required, making the experience fast and convenient.

Can hotels update their menus?

Yes. Hotels and restaurants can update menu items, prices, descriptions, and images instantly through the platform dashboard. This eliminates the need to print new menus whenever changes are required.

Can menu items include images?

Yes. Hotels Digital Menu allows restaurants to add high-quality images to menu items, helping guests visualize dishes and encouraging higher engagement and ordering.

How does the pricing work?

Hotels Digital Menu uses a simple Convenience Fee model. A small flat convenience fee is applied to orders placed through the digital menu system. This fee helps support the platform infrastructure, technology maintenance, and ongoing service improvements.

Who pays the Convenience Fee?

Hotels have flexibility in how the fee is handled:

• Pass the fee to the customer: Included in the final bill paid by the customer.
• Absorb the fee: The hotel or restaurant may choose to absorb the fee as part of its operational cost.

Are there any setup fees?

Hotels Digital Menu aims to keep pricing simple and transparent. There are no complicated setup costs or hidden fees associated with joining the platform.

Are there monthly subscription fees?

The platform primarily operates using the Convenience Fee model, allowing hotels and restaurants to adopt the technology without complicated subscription structures.

How do guests access the digital menu?

1. Scan the QR code placed on the table or service area.
2. The digital menu opens instantly on their smartphone.
3. Browse menu items with images and descriptions.
4. Place their order directly from the phone.

This provides a fast and convenient ordering experience.

Does the platform include customer feedback tools?

Yes. Hotels Digital Menu includes a Customer Feedback Tool provided as a free value-added service.
This feature allows establishments to:

• Collect guest feedback in real time
• Measure customer satisfaction
• Identify areas for service improvement
• Strengthen customer relationships

Why is customer feedback important?

Customer feedback helps hospitality businesses:

• Understand guest expectations
• Improve service quality
• Identify operational gaps
• Enhance overall guest experience

The feedback tool helps establishments continuously improve their service using real customer insights.

How does Hotels Digital Menu benefit hotels?

• Reduce menu printing costs
• Improve service speed
• Increase operational efficiency
• Enhance guest experience
• Capture valuable customer insights

It provides a modern digital experience that today’s guests expect.

Can digital menus increase sales?

Yes. Digital menus often encourage guests to explore more items, especially when menus include attractive images and organized categories. This can help increase the average order value for many hospitality establishments.

How long does it take to set up Hotels Digital Menu?

• Creating the digital menu
• Uploading menu items and images
• Generating QR codes for tables

Most establishments can be set up quickly once menu information is provided.

Is technical expertise required to use the platform?

No. Hotels Digital Menu is designed to be simple and user-friendly, allowing hospitality businesses to manage menus and orders without technical knowledge.

Hotels and restaurants can sign up directly through the Hotels Digital Menu website by completing the registration process. Once registered, the onboarding team will assist with menu setup and activation of the digital menu system.